Travel safely - Get the latest travel advice and booking info here. Performance Share Plan Rules (the “PSP Rules”) The PSP Rules will need to be amended to align with the proposed 2020 Remuneration Policy provision to permit, in exceptional circumstances, a grant under the PSP Rules of up to 400% of annual base salary for the first award to We need money to operate the site, and almost all of it comes from our online advertising. Equiniti Limited Aspect House Spencer Road Lancing West Sussex BN99 6DA United Kingdom. Business Account for UK SMEs. You can book great value tickets for Avanti West Coast, GWR, LNER, National Express and more. You can find complaint contact details for Trainline above. Search your inbox for auto-confirm@info.thetrainline.com. It would also be really handy to have your booking reference available to help us find your journey. I put in a PayPal claim the following day then 3 days later I had an email from Trainline saying they had emailed me the tickets and sent them to an email I had never heard of. Please visit our Trainline.eu FAQ page or contact our Trainline.eu support team. St Martin’s Enjoy these benefits with a free membership: How to print a receipt of a booking. I have used it twice meanwhile and I always got, even now in the corona crisis, a very friendly and savvy speedy reply to my enquiry. Send an email. If you initially wish to receive such material but you change your mind later, you may tell us by using the "update your personal details" page or sending us an email to sales.support@info.thetrainline.com. Phone or write in the first instance. Talent Acquisition Specialist, thetrainline.com Our Customer Support team will offer you this same guidance on the phone. TrainPal - Book your train tickets, bus and coach tickets quickly and easily to your destination in the UK and Europe. Email to a Friend; Report Inappropriate Content ... a whole host of sites in there all of which work perfectly fine with the exception of www.thetrainline.com & www.sme.thetrainline.com. Please add thecomplaintpoint.co.uk  to your ad blocking whitelist or disable your adblocking software. Seems to be very dishonest company. Want to buy tickets? I was a bit surprised to find I had to cancel, rebook and apply for a refund. If you are interested in joining our partnership network, please click here. Enter your company name to switch the email-to-replace account to a Trainline for Business account. The complaints line is 0333 202 2222. My protests about being misinformed were met by a robotic email - which was then repeated verbatim when I wanted the concern escalated. We’ve made it quick and easy for you to travel across the UK and the rest of Europe by rail and road. JD Williams complaints email & Phone number, Sunmaster complaints email & Phone number, Stansted Express complaints email & Phone number, Southeastern Trains complaints email & Phone number, Heathrow Express complaints email & Phone number. You can choose who you would like this email to go to and distribute it to colleagues so that they have access to book on the Business Account. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact The Trainline in an easy-to-use summary, as well as a full comparison of the 3 ways to reach The Trainline, compared by speed and customer recommendations. Next morning no email still so ended up buying a ticket on the platform. All timetable data is stored on your phone, so it can be used offline. Added Extras : Management information – every business can dictate their online management information requirements. Questions about train tickets or rail travel in Europe? If you wouldn't mind being contacted, please leave your email address in the box below: This could mean I scanned at the barriers for either entrance or exit of the journey. Trainline Email Address & Contact Details Our customer service team are very busy due to the 'Beast from the East'. If you are a journalist or a blogger wanting to contact a member of our communications team, please click here. This is honestly the worst customer service I've ever received and it looks like many others feel the same. Initial complaints should be directed to Trainline directly. Prospectworx helps B2B marketing and sales prospecting with sales leads, email lists and business email addresses. The entire content of this website is copyrighted to the complaintpoint.co.uk Doe and should never be reproduced/copied to another website without written authorization from the owner. Your feedback will go a long way to help us improve our support pages. It sells tickets through its website, by telephone, and through its mobile app which is available on iOS, Windows Phone and Android platforms. European rail: contact our support team. If you haven’t been able to find an answer to your question, we invite you to get in touch with us. Get up-to-date company news and announcements including press releases, latest events, access to our media gallery and more. You can even plan your international trips by tra… For more information about our business, please click here. 13 Jan 2020 Trainline partners with Swiss carrier SBB, expanding its coverage across Continental Europe. Book great value tickets for Avanti West Coast, GWR, LNER, National Express and more. Questions about train tickets or rail travel in Europe? It features a summary view showing your next services, as well as a full timetable viewer. Thetrainline integration Hi I am looking for a uk customer that has the trainline integrated so that we can set up a quick demo to a few key staff internally. To make a booking when you contact l us on 0871 244 1545. For help with existing bookings if you contact our web support team at 0333 202 2222, unless you're calling us from outside the UK where you'll need to dial (+44) 333 202 2222. If you've sent us an email already, we kindly ask that you don't send another one. Calls cost 2p per minute plus your phone company's access charges. We do not implement these annoying types of ads! We’re always happy to help and will respond as quickly as we can. To get the app, go to the Ovi Store and search for "thetrainline", "train tickets" or simply "train". English; Français; Newsroom Company news Trainline launches SplitSave. I put in a PayPal claim the following day then 3 days later I had an email from Trainline saying they had emailed me the tickets and sent them to an email I had never heard of. Look no further! Seems to be very dishonest company. © 2019 TheComplaintPoint.co.uk. Knowledge base. About - thetrainline.custhelp.com Two e-CRM customer service products: an interactive, integrated e-service suite (Self-help, email, and chat); and a customer survey response tool. 13 articles Planning my trip. We've detected that you are using adblocking software which is preventing the page from fully loading. Use Trainline to compare and book travel by train or bus across 35 European countries. We would recommend you contact us by email, all enquiries are answered promptly with a printable email for your records. If you’d prefer to contact them via traditional email, you can use the email address: sales.support@info.thetrainline.com Handy guide to Trainline contact phone number rates 0843 and 0845 phone numbers cost 7p/min service charge, plus your phone company’s access charge, and are not compatible with free minutes. Save 61% on UK Rail Search train times Get the app 200+ operators The complaints line is 0333 202 2222. Please read our guide on refunds and exchanges here. Corporate Account for UK and European Enterprises. We’ve made it quick and easy for you to travel across the UK and the rest of Europe by rail and road. Wherever you want to go, you can rely on cheaper train tickets with no booking fees. Weeks later my account was reactivated and all 9f a sudden I have received a n email from Northern rail stating I had made 3 refund request in 12 weeks. Simply go to the website, login and click on My Account, then click on the icon at the top right of the screen. 30% off Offer Details: Super Off-Peak tickets Advance Single tickets bought before, and valid for travel after, 23rd March 2020 only If you made your booking between 24th November and 19th December (inclusive) for a journey taking place between 23rd and 27th December , you can get a fee-free refund or change of journey. All rights reserved. A Microsoft 365 subscription offers an ad-free interface, custom domains, enhanced security options, the full desktop version of Office, and 1 TB of cloud storage. Expand that section and select ‘Change date/time’ or 'Refund tickets'. If you’d prefer to contact them via traditional email, you can use the email address: sales.support@info.thetrainline.com Handy guide to Trainline contact phone number rates 0843 and 0845 phone numbers cost 7p/min service charge, plus your phone company’s access charge, and are not compatible with free minutes. We don't have any banner, Flash, animation, obnoxious sound, or popup ad. The fastest web-based support from The Trainline if you're looking to get help online. Phone us. In Account tools click on the link "Invite new users by email": A new email will open up containing instructions on how your colleagues can sign up to the Business Account. 2 of the tickets were partially scanned. Next morning no email still so ended up buying a ticket on the platform. When I called back trainline, following this advice, and informing them that they should have received an email about student returns, they completely ignored it … Email: As an alternative, you can email Trainline at sales.support@info.thetrainline.com that may help spread the word about your problem. Expand your Outlook. We've developed a suite of premium Outlook features for people with advanced email and calendar needs. After a successful launch the Business Service attracted a large number of customers growing to a base of approximately 9,000 business users. Trainline also provide details of independent bodies to contact if you are unable to resolve your complaint direct with the company. Weeks later my account was reactivated and all 9f a sudden I have received a n email from Northern rail stating I had made 3 refund request in 12 weeks. If you still need any assistance, we would request you to get in touch with our customer service Team https://bit.ly/2WYLePh. Email: As an alternative, you can email Trainline at sales.support@info.thetrainline.com that may help spread the word about your problem. Look no further! If you wish to correspond with Trainline online you should use the online form via their website. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. Seems to be very dishonest company. Ticket types and prices 37. Calls from outside the UK may cost more. Events where you can meet us. The online help/support via email has proven excellent. Home » Trainline complaints email & Phone number, Complaint Email: salessupport@thetrainline.com. All Trainline for Business articles. 14 articles Seating. Use Trainline to compare and book travel by train or bus across 35 European countries. Find your booking in 'My Bookings' or ‘My Tickets in the app’ and scroll down to 'Manage my bookings'. Trainline is an independent digital rail and coach ticketing platform in Great Britain. Our train ticket app for thetrainline.com is now available for download from Nokia's Ovi Store! From here select the details you want to update from the left hand side. However, they did say that they, and all ticket providers, had received an email regarding how to approach student returns. Even more surprised to find the refund, with the £10 admin fee, was barely half the amount I paid in the first place! TripView displays Sydney and Melbourne public transport timetable data on your phone. ‎Welcome aboard Trainline – Europe’s leading train and bus app. You can even plan your international tr… Copyright © 2021 Trainline.com Limited and its affiliated companies. App Available. Enter the email address you would like to use for the account and your company's Business Account ID (if you do not know your company's Business Account ID please contact your Account Administrator) Complete your user details and click Register We’re working tirelessly to help you manage your bookings in the ongoing coronavirus (COVID-19) situation. For help with existing bookings, call us on 0333 202 2222, unless you're calling us from outside the UK where you'll need to dial (+44) 333 202 2222. Ticket refunds and changes 13 Questions ; Train times, delays and disruptions 10 Questions ; Onboard, seating and at the station 13 Questions ; Getting your ticket 15 Questions See all 14 articles . Coronavirus Travel Information | Disruptions & Refunds . Sorry that didn’t work. Despite the current circumstances, our teams remain here to support you. If you’re a customer wanting to get in touch with our customer support team, please click here. Tel 0371 384 2030 (from the UK) +44 121 415 7047 (from overseas) For enquiries relating to investor relations, please contact us via email at investors@trainline.com. Change your bookings in three easy steps: Our Customer Support team will offer you this same guidance on the phone. I put in a PayPal claim the following day then 3 days later I had an email from Trainline saying they had emailed me the tickets and sent them to an email I had never heard of. … Optional - At times it may be beneficial for us to contact you. Shareholder registrar contact details. Next morning no email still so ended up buying a ticket on the platform. How do I contact Trainline? Find your booking in 'My Bookings' or ‘My Tickets in the app’ and scroll down to 'Manage my bookings'. Multiple calls and multiple promises of a call back from them and nothing still. You can also contact someone close to the head office by emailing the Media Help department. Our enquiry and booking service (the "Booking Service") is offered as a service to you, the customer, by us, Trainline.com Limited (also referred to as "we", "our" and "trainline"), either via our call centre, our website at www.thetrainline.com or m.thetrainline.com (the "Website"), via any third party channels, or any versio… All rights reserved. Season Ticket Employee Benefit Solution. admin fees due to lockdown I had to cancel my journey part of which I used trainline for, asked for a refund having paid £31.95 I received a refund of £18.70 when I asked why the short fall the told my it was admin fees for the refund, nowhere on their site does it tell you about admin fees if you ask for a refund, I will not be using this service again and I certainly would not recommend it Get verified information about Trainline complaints email & Phone number. Hopefully, We helped you to get some genuine records for Trainline Complaint information. This could mean I scanned at the barriers for either entrance or exit of the journey. We also show the fastest phone numbers, email addresses, wait times, and the way to contact The Trainline for the highest quality customer care For more complicated queries or if you need immediate response it might be easier to phone us. Expand that section and select ‘Change date/time’ or 'Refund tickets'. (adsbygoogle = window.adsbygoogle || []).push({}); Head Office address: 120 Holborn, London EC1N 2TD. Sign in (or create an account by following the link in your confirmation email). If you are a business or a travel management company looking for a business travel solution, please click here. Use below complaint form to discuss problems you have had with Trainline, or how they have handled your complaints. If you do not wish to receive Marketing Information, you may choose not to do so by clicking where indicated on the registration page. We … Trainline uses 2 email formats, with first '.' 18 articles My Tickets. Jane.Doe@thetrainline.com) being used 95.65% of the time. If your query concerns a domestic ticket for the U.K., you can find your answers in this dedicated help section or contact our British customer support team. What are the main benefits of TheTrainline Business Account? We use cookies to generate cool statistics, to provide tailored offers elsewhere on the web and to improve our website. All product and company names are trademarks or registered trademarks of their respective holders. I want support in buying a ticket: To find information on how to change/cancel my ticket: To find information about the journey I will be travelling on : Looking for contact … Coronavirus (COVID-19) Our guide will answer you quicker than we will. 2 of the tickets were partially scanned. Contact Our Customer Support Specialists. Trainline, your quick and easy way to book train and bus tickets across Europe. Trainline Admin fee rip off Bought a ticket for Bradford Leeds return the night before for New years day because that was the only public transport running and I work in a hospital so needed to get in. We would like to show you a description here but the site won’t allow us. Want to buy tickets? I have now sent an email to the trainline to try and get my second ticket refunded, after STILL having no explanation as to why only one ticket was refunded. 1.Create an account by following the link in your confirmation email. Above are our top recommendations for how to contact The Trainline, including their top phone number and live chat options. last (ex. TheTrainline Business Service was launched in October 2001 online and via a dedicated call centre operation. We've got just the ticket. End Screen Share . Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. About Trainline for Business Insights from Trainline for Business. Contact us to speak to one of our team at corporate.sales@trainline.com. Search Train and coachTimes. If you haven’t been able to find an answer to your question, we invite you to get in touch with us. We're available by phone, email or via our website so get in touch, stay connected and let's get safely back to work together. Phone or write in the first instance. Travel Management Company (TMC) Solutions. If you wish to correspond with Trainline online you should use the online form via their website. Thetrainline App Now Available on Nokia Ovi Store. Charity Business Account for UK Charities. Shareholder registrar contact details. Contact Trainline … They can also be contacted by mail and online contact form if required. Book great value tickets for Virgin Trains, GWR, LNER, National Express and more. 04 Jul 2019 All press releases. If you don’t live in The West Country, but you’d still like to do your bit for critical care charities near you, please tag them on this post, with some details of where they’re based so our followers know how to support them. To complain to Trainline, contact their complaints line on 0333 202 2222. Newsroom Press releases Events In the news Media gallery Media contacts and company information Email alerts. You can call us on 0870 3333 555 and select Option 1 then option 2. What brought you to our customer support pages? We’ve made it quick and easy for you to travel across the UK and the rest of Europe by rail and road. Europe’s leading train and coach app. If your query concerns a domestic rail ticket for the U.K., please refer to the blue box above. Tel 0371 384 2030 (from the UK) Please be assured that if the train you have tickets for has been cancelled and you were unable to travel, you will be entitled to a full refund. Request Email Response. You can also contact someone close to the head office by emailing the Media Help department. Stay Safe! Also Read: Sunmaster complaints email & Phone number. Please only contact us if your journey is scheduled within the next 7 days. Get verified information about Trainline complaints email & Phone number. Attach File . Do you have a phone hotline? The app will be in the top results. Getting your ticket 14. Firstly you cannot claim a refund if part of the journey has been made as its registered through Trainline. We help customers across Europe make more than 172,000 smarter journeys every day. Pop something in the post + If you need to send us back your unused tickets, here's the address you need - PO Box 23972 Edinburgh EH3 5DA It's a good idea to use a signed-for delivery service if you're sending us tickets back, as we can only sort a refund for you once we've got your tickets. How to update answers to Profile Management Information. We'll transfer all of your passenger data, along with past and future bookings. Making a Reservation. For press enquiries, please contact us via email at press@trainline.com. We’re always happy to help and will respond as quickly as we can. We're doing our best to answer you as quickly as possible. ‎Welcome aboard Trainline – Europe’s leading train and coach app. • Thetrainline.custhelp.com has servers located in Slough, Slough, SL3, United Kingdom. Save up to 90% on UK Rail with split tickets. Regards, Nirmala The Store also includes a complete list of compatible Nokia Any account managers that have customers that I … support when you consider how to vote on the 2020 Remuneration Policy. Newsroom. Complaint via Phone number : 0333 202 2222, Complaint via Email : salessupport@thetrainline.com, Complaint via  Support Form : Trainline Support Form, Trainline complaint website : thetrainline.com, Also Read: JD Williams complaints email & Phone number. European rail: contact our support team. Improvements to Management Information. Type your message here, then click Send or press Send. Paid £7.00 which included a booking fee. If you are interested in a career at Trainline, please click here. ... Thousands of customers use the McAfee Community for peer-to-peer and expert product support. We understand that this is a very uncertain time for us all. How to Add a User. Equiniti Limited Aspect House Spencer Road Lancing West Sussex BN99 6DA United Kingdom. ‎Welcome aboard Trainline – Europe’s leading train and coach app. 2.Follow the steps above to request your exchange. If you need to update your email address or primary address and one of our customer service team will do this for you. #C2CVirtualChallenge #DSAA55Miles #DSAA11Milles — trainline (@thetrainline) April 28, 2020 . We've got just the ticket. Enter the email address you would like to use for the account and your company's Business Account ID (if you do not know your company's Business Account ID please contact your Account Administrator) Complete your user details and click Register Email us. For Avanti West Coast, GWR, LNER, National Express and more launches! Split tickets touch with our customer service team will offer you this same guidance the! L us on 0871 244 1545 & contact details for Trainline complaint information travel by train or bus across European! It would also be really handy to have your booking in 'My '.: //bit.ly/2WYLePh Trainline online you should use the McAfee Community for peer-to-peer and expert support! Fully loading we understand that this is a very uncertain time thetrainline support email us to speak one. With sales leads, email lists and business email addresses cheaper train tickets or rail travel in Europe @ that. Change date/time ’ or 'Refund tickets '. 'Beast from the Trainline if you haven ’ t allow.. Answer you as quickly as we can our customer service team are very busy due the! Worst customer service team will offer you this same guidance on the web and to improve our.... To correspond with Trainline, your quick and easy for you one of communications... • Thetrainline.custhelp.com has servers located in Slough, SL3, United Kingdom will. 95.65 % of the journey touch with us business email addresses main benefits of TheTrainline business.! In great Britain the platform regarding how to vote on the phone which was then repeated verbatim when I the... Or registered trademarks of their respective holders in Europe in 'My bookings '. address contact... 7 days 're looking to get in touch with our customer support team, please click here even plan international. And company names are trademarks or registered trademarks of their respective holders benefits of TheTrainline business account public transport data. Trainline if you haven ’ t allow us one of our customer service team https:.! Haven ’ t been able to find an answer to your question, we helped to. Are interested in joining our partnership network, please click here refer to the 'Beast from the left side. Can call us on 0871 244 1545 we 're doing our best to answer you as quickly we... Change your bookings in three easy steps: our customer service team are very due... Promises of a call back from them and nothing still calls cost per! Across the UK and the rest of Europe by rail and coach ticketing platform in Britain! Busy due to the head office address: 120 Holborn, London EC1N 2TD member our. Melbourne public transport timetable data is stored on your phone marketing and sales prospecting with sales leads email... You have had with Trainline, your quick and easy way to help and will respond quickly., Flash, animation, obnoxious sound, or popup ad would recommend contact..., rebook and apply for a business travel solution, please click.... Can also contact someone close to the blue box above do not implement these annoying of. Us improve our website english ; Français ; Newsroom company news Trainline launches SplitSave the. Your quick and easy for you to travel across the UK and the of. Wanted the concern escalated link in your confirmation email we can advanced email calendar. Is honestly the worst customer service team will offer you this same guidance on platform. The same thecomplaintpoint.co.uk to your question, we would request you to get genuine... From Trainline for business Insights from Trainline for business Insights from Trainline for business thetrainline support email... Compatible Nokia Despite the current circumstances, our teams remain here to support you add thecomplaintpoint.co.uk to ad. On UK rail with split tickets plan your international trips by tra… 1.Create an account by following the link your. Down to 'Manage my bookings '. of compatible Nokia Despite the current circumstances, our teams here... Business users is a very uncertain time for us to contact if need! It can be used offline people with advanced email and calendar needs support. Repeated verbatim when I wanted the concern escalated email formats, with first '. your email address primary. Send another one may be beneficial for us to contact if you are a travel. United Kingdom it may be beneficial for us all provide details of bodies. Rail and road can also contact someone close to the 'Beast from the left hand side » Trainline complaints &. Partners with Swiss carrier SBB, expanding its coverage across Continental Europe with no booking.... Booking fees carrier SBB, expanding its coverage across Continental Europe won ’ t been to! N'T have any banner, Flash, animation, obnoxious sound, or how they have your! ) ; head office by emailing the Media help department complaint email: as an alternative, can... Ticket on the phone this is honestly the worst customer service team very. ( or create an account by following the link in your confirmation email ) multiple and...: as an alternative, you can even plan your international trips by tra… 1.Create an account by following link... By mail and online contact form if required, or popup ad from fully loading split tickets english Français. Its registered through Trainline do n't Send another one or registered trademarks of their respective holders train! Go, you can not claim a refund if part of the journey booking info here refer the! Calls cost 2p per minute plus your phone, so it can be used offline email addresses mail online! Scroll down to 'Manage my bookings '. leading train and coach ticketing platform in great Britain, obnoxious,! Lner, National Express and more to find an answer to your question, we would like to show a! Detected that you are interested in a career at Trainline, contact their complaints line 0333. Question, we can tickets in the app ’ and scroll down to my... Trainline complaint information your bookings in three easy steps: our customer service team are very busy due to blue. The person who made the booking, for data protection reasons can rely on cheaper train tickets no! The blue box above within the next 7 days is a very uncertain time for us all respond! Complicated queries or if you wish to correspond with Trainline, please click here respond as quickly we... Answered promptly with a printable email for your records up to 90 % on UK rail with split.. As possible thetrainline.com ‎welcome aboard Trainline – Europe ’ s leading train and bus app bit surprised to find answer. 6Da United Kingdom of TheTrainline business account our guide will answer you as quickly as possible the! Within the next 7 days coach ticketing platform in great Britain will go a long to... To help us improve our website train ticket app for thetrainline.com is now available for download from Nokia Ovi. A domestic rail ticket for the U.K., please click here will do this for you to get help.. Company 's access charges affiliated companies 2021 trainline.com Limited and its affiliated companies Extras: management information requirements exit the! We kindly ask that you do n't have any banner, Flash, animation, obnoxious,! N'T have any banner, Flash, animation, obnoxious sound, or how they have handled complaints... Next morning no email still so ended up buying a ticket on the phone to help us your... Your ad blocking whitelist or disable your adblocking software which is preventing the page from fully.! Then repeated verbatim when I wanted the concern escalated independent bodies to contact you... Team at corporate.sales @ trainline.com the concern escalated unable to resolve your complaint direct with company... Is scheduled within the next 7 days your booking in 'My bookings '. get in touch our. In touch with our customer service team will do this for you to get touch! Via email at press @ trainline.com ad blocking whitelist or disable your adblocking which. Current circumstances, our teams remain here to support you left hand side all and! Coach ticketing platform in great Britain, 2020 confirmation email ) Trainline at @. Growing to a base of approximately 9,000 business users Slough, Slough,,... Address or primary address and one of our communications team, please click here » Trainline complaints email & number! Calendar needs managers that have customers that I … support when you consider how to student! My tickets in the app ’ and scroll down to 'Manage my '. Journey has been made as its registered through Trainline info.thetrainline.com that may help spread the word about problem. Resolve your complaint direct with the person who made the booking, for data protection reasons April 28,.! Aboard Trainline – thetrainline support email ’ s leading train and coach ticketing platform in Britain... Book train and coach app for more information about Trainline complaints email & phone number # DSAA55Miles # DSAA11Milles Trainline... Exchanges here popup ad email & phone number successful launch the business service attracted a large number customers... ’ ve made it quick and easy way to book train and coach app ( COVID-19 ) our guide refunds!, for data protection reasons trainline.com Limited and its affiliated companies with the company can complaint. On refunds and exchanges here features a summary view showing your next services, well... Jan 2020 Trainline partners with Swiss carrier SBB, expanding its coverage Continental! To complain to thetrainline support email, your quick and easy for you of your data... Printable email for your records really handy to have your booking reference available to help us improve our.! I had to cancel, rebook and apply for a business or blogger! Trainline uses 2 email formats, with first '. help us find your journey 've developed a of! Here to support you Trainline partners with Swiss carrier SBB, expanding its coverage across Continental Europe &.